Key Responsibilities

Strategy

Represent good process design principles in programme activities, design sessions and decision making.
Provide clear guidance to programme / stakeholders around good process design and how to apply process design principles to design work

Business

Prepare user-friendly process maps and associated documentation in line with overall process governance, design principles and standards required by the Process Design team within the S&T COO office
Work with multiple stakeholders to develop workable process designs which can be operationalised successfully and provide quality outcomes (customer experience, TATs, SLAs, risk mitigation etc)
Validate process designs various streams, ensuring processes are designed in line with overall process design principles and standards
Identify opportunities for process standardisation, automation and streamlining as part of design activities.

Processes

As a member of the S&T Process Design team:

Partner with S&T product stakeholders and Transformation team stakeholders to develop business process documentation (in ARIS 10) which accurately reflects the as is /to-be processes resulting from stakeholder discussion/S&T Projects/Process Review etc.
Review process documentation produced by other colleagues to ensure the approach to process modelling is consistent across the S&T Process Universe
Provide challenge and design support to S&T colleagues to ensure design decisions made support good process design output.

People & Talent

Provide technical direction to the transformation programmes/Stakeholders to ensure good process design activities are baked into project timelines.
Lead by example and build the appropriate culture and values in relation to S&T processes i.e. customer driven.
Collaborate with S&T Process Design colleagues to ensure end-state process maps modelled in ARIS10 are in line with our modelling conventions.

Risk Management

Ensure that process maps and associated documents capture operation risk requirements in line with group standards.
Identify and develop solutions to mitigate risks identified. Develop controls within processes to meet Bank identified risks

Governance

Deliver to timeframes required by programme / stakeholders.
Accurately size effort and time required to produce process maps and associated documentation, feed into project plan.
Identify issues with and risks to delivery of quality outputs within required timescales, work with Project Manager and Line Manager to resolve or mitigate.
Prioritise own workload effectively

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Lead to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]

Key stakeholders

Skills and Experience

ARIS Application usage proficiency
Must have experience designing customer processes for large organisations, enabled by technology. Experience with HR/SCM/CRES processes and good technical appreciation
Strong communication skills – oral, written and presentation with an ability to engage and support a variety of stakeholder levels including management
Experience of managing business requirement, multitasking and process re-engineering within large, complex, rapidly changing and dynamic environments, whilst often under pressure
Outcome focussed with excellent problem-solving abilities whilst exercising good judgement.
Ability to prioritise issues, seeing the big picture and thinking conceptually, whilst simultaneously having very close attention to detail.
Good knowledge on MS Office applications

Qualifications

Associate - Customer Service - Voice Process

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