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Associate - Customer Service - Voice Process

0-5 Years
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Job Description

We are seeking a PhD Assistance Voice Process Executive to provide academic support and guidance to PhD students, researchers, and academic institutions. The role involves client communication, handling inquiries, providing service guidance, maintaining records, and collaborating with internal teams to ensure client satisfaction.

Roles and Responsibilities

  • Respond to inbound calls and emails from clients regarding PhD assistance services
  • Guide clients on research processes, topic selection, methodology, thesis writing, and editing
  • Resolve client queries, provide clarity on services, and support their academic progress
  • Update clients on progress, deadlines, and milestones of their PhD-related tasks
  • Explain available service packages and help clients choose suitable options
  • Maintain accurate client records in the CRM system, including interactions, progress, and feedback
  • Follow up with clients to ensure adherence to timelines and gather satisfaction feedback
  • Handle escalated issues or concerns, coordinating with internal teams for resolutions
  • Collaborate with research experts, writers, and editors to provide tailored academic assistance
  • Ensure the accuracy and quality of information provided, maintaining high professional standards
  • In some cases, generate leads and promote PhD assistance services to convert inquiries into clients

More Info

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Open to candidates from:
Indian

About Company

PANACORP SOFTWARE SOLUTIONS is a best Research paper guidance in Nagercoil, who utilise the technological advancements and academic expertise to guide students in their research paper in educational endeavours. Our founders firmly believe that education is critical for the development of the individual and the community. The company was conceptualised to provide much-needed guidance and supports to students for Research paper guidance service from all walks of life. Every aspect of the brand is crafted to enhance and improve their academic lives. We help to improve you skill in phd research and development. Located in charming place at Nagercoil. We are one of the Best PhD Research paper guidance in Nagercoil,kanyakumari. We accredited by AeU for doing as academic partner of Asia e University(AeU)/Bureau of Indian Distance learning (BIDL)for students into various course under online offered by Texila American university, Guyana and London college of business approved by Cardiff Metropolitanuniversity. we provide the best phd guidance in nagercoil. Our pana corp software solutions research team takes the responsibility of fulfilling the client needs and their objectives. We also confine with London college of business for offering e-learning educational programme in extended diploma in strategic and leadership management programme for various oversees universities globally. With prerequisite of diploma on strategic and leadership management in London college of business, bachelor degree with English medium(except fine arts and literature) or 5 years in managerial experience, Panacorp software solutions benefit the students in MBA programme of Cardiff metropolitan universities in UK with span of 3-6months. The services mainly focus on determining the cutting edge technologies, the trend requires on solving the technical challenges, various engineering services and the associated products with our best research specialists in nagercoil.

Job ID: 137117903