JD
Primary Skill(s)-Zoho CRM
Experience 4- 8yrs
Location Mumbai
WFO
Shift Timing Standard
compensation - 5LPA to 13LPA
Duration Of Project 12 months
- Lead end‑to‑end delivery of Zoho Creator and Zoho CRM projects, ensuring on‑time, high‑quality implementation aligned with client expectations and organizational standards.
- Own the project governance framework, including planning, scope definition, effort estimation, risk management, and stakeholder communication.
- Drive solution architecture for complex Creator and CRM implementations, ensuring scalability, performance, and best‑practice application design.
- Oversee and guide teams in Creator application development, CRM customization, workflows, automation, Deluge scripting, and integrations.
- Serve as the primary client point of contact for conducting requirement workshops, defining roadmaps, setting delivery expectations, and ensuring ongoing client satisfaction.
- Collaborate with cross‑functional teams (developers, consultants, QA, support, analytics) to ensure seamless delivery across the Zoho ecosystem.
- Ensure effective design documentation, architecture diagrams, data models, and deployment plans for Creator and CRM solutions.
- Govern the integration strategy involving Zoho Creator, Zoho CRM, and external systems using APIs, webhooks, and middleware tools.
- Establish and track delivery KPIs like velocity, quality metrics, resource utilization, and adherence to timelines.
- Provide technical leadership by reviewing designs, scripts, workflows, and integrations produced by the team.
- Implement and promote Agile delivery practices, sprint planning, and continuous improvement within project teams.
- Identify delivery risks early and drive mitigation plans to maintain project stability and client trust.
- Enable team capability building through mentoring, knowledge-sharing, and reviewing performance of consultants and developers.
- Work with internal teams for scoping, solutioning, proposal preparation, and effort estimation for new opportunities.
