Key Responsibilities
Employee Experience & Support
- Act as the single point of contact for employees working from the office for issue resolution and workspace-related requests
- Build and maintain strong relationships with employees to enhance workplace experience
- Respond to and close service tickets and feedback within defined SLA timelines
Service Delivery & Operations
- Monitor workplace services and ensure alignment with defined guidelines for office amenities
- Share observations and coordinate with housekeeping and engineering teams to resolve service gaps
- Ensure smooth day-to-day office operations and service excellence
Stakeholder Engagement
- Conduct regular interactions with business unit representatives to understand service expectations
- Act as a bridge between employees, management, and support teams for effective communication
- Support client-specific initiatives including technology rollouts and workplace improvements
Employee Engagement & Events
- Plan and execute employee engagement activities aligned with client expectations
- Promote a positive and collaborative workplace culture
- Drive initiatives that enhance employee satisfaction and productivity
Feedback & Continuous Improvement
- Collect, analyze, and consolidate employee feedback for management review
- Identify trends and recurring issues and recommend improvement actions
- Report concerns and feedback patterns to the Workspace Experience Manager
Compliance & Financial Coordination
- Ensure adherence to financial processes, policies, and controls
- Support cost tracking and ensure operational alignment with financial guidelines
- Maintain compliance with workplace standards and organizational policies
