This is a remote position.
mail:- [Confidential Information]
Telecaller, also known as a telemarketer or phone agent, is a professional who uses the telephone to communicate with potential or existing customers to promote products or services, gather feedback, or provide customer support. They are the voice of the company, interacting directly with customers to build relationships, resolve issues, and drive sales or engagement.
Here's a more detailed breakdown of a telecaller's responsibilities and required skills:Responsibilities:Outbound Calls:Making calls to potential customers to introduce products/services, explain their features and benefits, and persuade them to make a purchase or schedule a meeting. Inbound Calls:Handling incoming calls from customers to address inquiries, resolve complaints, and provide support. Lead Generation:Identifying and qualifying potential customers through various outreach methods. Sales Support:Assisting the sales team by providing leads, following up on potential customers, and potentially closing sales over the phone. Customer Relationship Management:Building and maintaining positive relationships with customers, ensuring their satisfaction, and addressing any concerns. Record Keeping:Maintaining accurate records of customer interactions, updating databases, and preparing reports on call activity. Product Knowledge:Staying up-to-date on product features, benefits, and pricing to effectively communicate with customers. Meeting Targets:Achieving daily, weekly, or monthly sales or engagement targets. Following Guidelines:Adhering to telecalling scripts, company policies, and industry regulations. Problem Solving:Addressing customer issues and finding appropriate solutions to ensure customer satisfaction. Required Skills:Communication Skills: Excellent verbal and written communication skills to engage with customers effectively and persuasively. Persuasion and Negotiation: Ability to influence customer decisions, handle objections, and close sales. Active Listening: Paying attention to customer needs and concerns to provide relevant information and solutions. Customer Service Orientation: Demonstrating empathy, patience, and a customer-focused approach. Time Management: Managing a high volume of calls efficiently and meeting deadlines. Computer and CRM Proficiency: Basic computer skills and familiarity with CRM software to manage customer data and track interactions. Problem-Solving Skills: Identifying and resolving customer issues effectively. Adaptability: Being able to adjust communication style and approach based on different customer situations.
