This is a remote position.
mail:- [Confidential Information]
telecaller job involves making and receiving calls to promote products, generate leads, gather customer feedback, or provide support, acting as a direct point of contact for a company. Key responsibilities include making outbound calls to prospects, handling inbound customer inquiries and complaints, maintaining customer records in a database, and meeting daily sales or engagement targets. Essential skills for a telecaller are strong communication and persuasion, active listening, and the ability to manage customer interactions effectively.
Key ResponsibilitiesOutbound Calls:Contact potential and existing customers to introduce products or services, build rapport, and generate interest or sales. Inbound Calls:Address customer questions, concerns, and complaints, resolving issues in a professional manner. Lead Generation:Identify and qualify potential customers, often passing high-quality leads to sales or field teams. Customer Interaction Management:Maintain accurate records of all calls and customer interactions using a CRM system. Sales & Support:Provide information on products and services, persuade customers to make purchases, and offer support to existing clients. Reporting:Document call details and progress, providing reports to management on sales status and market trends. Essential Skills & QualificationsCommunication:Excellent verbal communication, active listening, and persuasive speaking skills are crucial for engaging customers and closing deals. Persuasion & Negotiation:The ability to influence customer decisions, handle objections, and negotiate effectively to achieve desired outcomes. Customer Focus:Patience, empathy, and a proactive approach to understanding and fulfilling customer needs. Technical Proficiency:Familiarity with CRM software and basic computer skills for data entry and managing customer records. Adaptability:The capacity to switch communication styles, adjust to different situations, and handle challenging interactions with professionalism. Education:A high school diploma or equivalent is typically the minimum requirement, with a bachelor's degree or specific sales training being a plus.
