This is a remote position.
mail:- [Confidential Information]
telecaller job involves making and taking calls to promote products, generate leads, handle customer service, and gather feedback, acting as a direct link between a company and its clients. Key responsibilities include outbound calling to potential customers, handling inbound inquiries, explaining products, converting leads into sales, and maintaining accurate customer records. Essential skills for this role are excellent communication, persuasion, patience, problem-solving, and the ability to handle high call volumes and rejection.
Key ResponsibilitiesOutbound Calling:Proactively contact prospective and existing customers to introduce products or services, generate interest, and secure appointments or sales. Inbound Call Handling:Receive and address customer questions, complaints, and concerns, providing solutions and ensuring customer satisfaction. Product Promotion:Clearly explain product features, benefits, and pricing to persuade customers. Lead Generation and Follow-Up:Identify potential clients and follow up on leads to nurture interest and convert them into paying customers. Data Management:Maintain accurate records of customer interactions, update databases, and track sales progress. Target Achievement:Meet or exceed daily, weekly, or monthly sales targets and quotas. Market Feedback:Collect and document customer feedback to help improve products and services. Required Skills and QualitiesCommunication Skills:Clear, persuasive, and professional verbal communication is crucial for engaging with customers. Persuasion and Negotiation:The ability to convince customers to make a purchase or take a desired action. Resilience:A strong ability to handle rejection and maintain a positive attitude in the face of customer negativity. Patience:The capacity to remain calm and helpful, even when dealing with difficult customers. Customer Focus:A genuine interest in understanding customer needs and providing effective solutions. Organizational Skills:Strong time management and organizational skills to handle a high volume of calls and tasks. Types of Telecalling Inbound calls: Handling customer calls for support, sales inquiries, or complaints.Outbound calls: Making proactive calls to potential customers to generate leads or promote services.
