This is a remote position.
Mail:- [Confidential Information]
telecaller job involves making outbound calls to potential or existing customers and handling inbound calls to generate sales, provide customer service, or gather information. Key responsibilities include explaining products and services, following up on leads, scheduling appointments, and maintaining customer records. A successful telecaller needs strong communication, persuasion, and record-keeping skills.
Key responsibilitiesOutbound calling: Initiating calls to potential clients to promote products or services, conduct market research, or schedule appointments.Inbound calling: Handling incoming calls from customers to answer questions, resolve issues, and provide support.Sales and lead generation: Persuading customers, closing sales deals, and converting leads into customers.Customer relationship management: Maintaining a positive relationship with customers, resolving complaints, and collecting feedback.Administrative tasks: Maintaining accurate call logs, updating customer records, and processing orders or paperwork.Goal achievement: Meeting or exceeding daily/weekly call targets and sales objectives. Skills and qualificationsCommunication: Excellent verbal communication, active listening, and persuasion skills are essential.Customer service: The ability to handle customer inquiries and complaints professionally is crucial.Record-keeping: Strong attention to detail for maintaining accurate records and databases.Computer proficiency: Familiarity with basic computer skills and CRM software is often required.Resilience: The ability to handle rejection and work in a fast-paced, high-pressure environment.Product knowledge: Staying updated on product information, pricing, and company policies.Education: A high school diploma is often sufficient, though some roles may require a bachelor's degree.
