This is a remote position.
mail:- [Confidential Information]
Telecaller, also known as a telemarketer or phone sales representative, is a professional who communicates with customers or potential customers over the phone to promote products or services, gather information, or provide support. They play a vital role in connecting businesses with their target audience.
Here's a more detailed breakdown of the Telecaller's responsibilities and skills:Responsibilities:Making outbound calls:Telecallers proactively reach out to potential customers to introduce products or services, explain their benefits, and encourage them to make a purchase or schedule an appointment. Handling inbound calls:They also handle incoming calls from customers who have inquiries, complaints, or require assistance. Generating leads:A key part of their role is to identify and qualify potential customers, gathering information and building a pipeline for the sales team. Providing customer service:Telecallers address customer needs, resolve issues, and ensure a positive experience. Maintaining records:They are responsible for accurately recording customer interactions, updating CRM systems, and documenting call details. Following up:Telecallers follow up with leads, potential customers, and existing clients to nurture relationships and drive sales. Meeting sales targets:In many cases, Telecallers are expected to meet specific sales targets and quotas. Gathering feedback:They may also be tasked with gathering customer feedback on products, services, or marketing campaigns. Promoting company products and services:Telecallers communicate the value proposition of the company's offerings to potential and existing customers. Skills:Excellent communication skills: Telecallers need to be articulate, persuasive, and able to communicate effectively over the phone. Active listening: They must be able to listen attentively to customer needs and respond appropriately. Problem-solving skills: Telecallers should be able to identify and resolve customer issues efficiently. Persuasion and sales skills: They need to be able to convince customers to take desired actions. Product knowledge: Telecallers must have a thorough understanding of the products or services they are promoting. Customer service skills: They should be able to provide excellent customer service and build positive relationships. Computer skills: Basic computer skills and familiarity with CRM systems are often required. Time management: Telecallers need to manage their time effectively and prioritize tasks. Patience and resilience: They should be able to handle difficult customers and objections with patience. Adaptability: Telecallers need to adapt their communication style and approach to different customers and situations.
