This is a remote position.
Mail:- [Confidential Information]
telecaller job involves making and receiving phone calls to interact with customers, primarily for sales, customer service, or lead generation. Key duties include promoting products, explaining features, resolving complaints, and gathering customer information, while essential skills are strong communication, persuasion, and product knowledge.
Key responsibilitiesCustomer Interaction: Make outbound calls to prospective customers and answer incoming calls from existing clients to provide information and support.Sales and Lead Generation: Generate sales leads, promote products and services, explain benefits and pricing, and persuade customers to make a purchase or schedule an appointment.Customer Support: Address customer inquiries, resolve complaints, and provide solutions to ensure customer satisfaction.Data Management: Maintain accurate records of customer interactions, update customer databases, and ensure all sales-related paperwork and documentation are completed.Follow-up: Follow up with leads and existing customers to nurture relationships and close deals. Essential skills and qualificationsCommunication: Strong verbal communication skills, including the ability to persuade and adapt to different customer personalities.Product Knowledge: A thorough understanding of the products or services being offered.Problem-Solving: The ability to listen to customer concerns and provide effective solutions.Computer Skills: Basic computer knowledge and the ability to use CRM software.Other traits: Confidence, time management, and a proactive, goal-oriented attitude.
