Job Description
Job Purpose
Responsible for data analysis, monitoring monthly sales performance, and quality of
work for the cross-sell team to drive profitability through the sale of top-up loans and
allied financial products to existing Tractor Finance customers.
Principal Accountabilities
Manage a team of 50-70 call center officers, prepare monthly team schedules,
and track team performance.
Preparation of allocation files, target setting, productivity calculation, and
priority-wise case segregation for Cross-sell Officers.
Set monthly conversion and sales goals for each team member and ensure
target achievement.
Maintain the quality of work for the team as per company policy and
procedures.
Make strategic and operational planning decisions to achieve team
performance effectively in terms of lead conversion and product penetration.
Generate detailed projections by preparing MIS for daily team achievement.
Monitor each unit's performance to ensure alignment with month-end sales
targets.
DIMENSIONS
Financial Dimensions (if applicable): NA Other Dimensions: NA
Skills And Knowledge
Educational Qualifications:
Graduate / MBA.
Functional Skills
Analytical, team management, communication, and leadership skills.
Understanding of Farmer Finance / Tractor industry dynamics.
Proficiency in sales funnel management and conversion tracking.
Relevant And Total Years Of Experience
Min 3 years in sales call center or rural lending; overall 6 years experience
This job is provided by Shine.com
