Opentext - The Information Company
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we dopowering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
What The Role Offers
Reporting to the SVP, Professional Services (Delivery), the VP, Professional Services is responsible for driving customer growth through cloud and offcloud service offerings across the Customer Success pillars: Professional Services, Education, Managed Services, and Success. The role focuses on developing and managing service offerings by defining solutions that align to customer needs, establishing profitability targets, and measuring adoption to guide investment decisions for new service packages.
This role requires operational expertise, customer focus, understanding of cloud delivery models, strategic thinking, transformational leadership, and the ability to work collaboratively across functions to drive organizational growth.
Key Responsibilities
- Assist with the design, implementation, and launch of highvalue service offerings
- Consistently review overall professional services offerings, including assessing OpenText solutions using analytics to evaluate, prioritize, and increase demand
- Monitor and control solution offerings and resources; assess risks, challenges, financial viability, scope, adoption, and quality
- Measure solution and delivery outcomes; iterate proactively to ensure desired results are achieved
- Review the delivery lifecycle to ensure alignment between desired outcomes and commitments made during demand management
- Act as a trusted advisor by increasing visibility and streamlining governance
- Leverage industry expertise to ensure baseline categories for Professional Services align to the OpenText
- Customer Journey: Consulting Services (e.g., Industry Solutions, Assurance Services) Adoption Services (e.g., onboarding, implementation) Managed Services OnDemand Services Success Offerings Education Services
- Before launching Professional Services solutions, ensure each category follows a structured design methodology linking service offerings to measurable customer value
- Develop optimal pricing recommendations and an accelerated profitability model for each offering
- Create a customer engagement model to drive service adoption, aligned to the customer's information management journey
- Develop a costeffective gotomarket strategy that supports sales, adoption, expansion, and renewal of subscriptionbased services
- Determine required skills and resource capacity to successfully launch and sustain new solution offerings
- Partner with Sales Enablement and Marketing (Services) to ensure teams are educated and able to effectively articulate the value of Professional Services to customers
- Highlight customer success stories that demonstrate the impact and value of OpenText solutions
- This position will also lead the Innovation and AI Workstream and overs the global tools and reporting initiatives.
What You Need To Succeed
- 15+ years experience in Product Management or Service Delivery with exposure to building and managing SoftwareasaService, PlatformasaService, and/or Managed Services offerings
- Strong understanding of cloud architecture and fundamentals of subscriptionbased service definition
- Experience developing and executing global gotomarket strategies for new service offerings at scale
- High business acumen with strong financial and metricsdriven decisionmaking skills
- Demonstrated leadership with ability to coordinate crossfunctional resources outside direct management
- Excellent verbal and written communication skills, capable of presenting complex information clearly at all leadership levels
- Ability to work effectively across organizational silos and lead crossfunctional teams through complex situations
- Strong organizational skills with the ability to balance and prioritize multiple highimpact projects in a fastpaced environment
- Ability to quickly identify and interpret business changes and communicate implications to executives and sponsors.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [Confidential Information]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
