As a VP Fund Accountant, you will lead and nurture key client relationships while ensuring the effective delivery of fund administration services for Category II and III clients. Acting as the central point of contact, you will be responsible for maintaining high service standards, enhancing operational processes, and contributing to business growth initiatives.
Key Responsibilities
- Manage a portfolio of Category II and III fund clients as the primary contact.
- Develop a strong understanding of each client's investment approach and operational requirements to ensure consistent service excellence.
- Negotiate, implement, and oversee Service Level Agreements (SLAs), tracking performance and addressing issues as needed.
- Facilitate client meetings, operational due diligence reviews, and Board-level presentations.
- Ensure accurate and timely delivery of NAV calculations, financial statements, and other fund-related outputs.
- Collaborate with global Operations teams to resolve client queries and improve workflows.
- Support fund launches and onboarding activities, working closely with internal stakeholders.
- Identify and pursue cross-selling opportunities across fund administration offerings.
- Track client profitability and receivables, taking early action to mitigate adverse trends.
- Support the Client Services leadership team in client proposals, presentations, and new business opportunities.
- Provide mentorship and day-to-day support to junior team members based in the India office.
- Contribute to the development of global best practices and promote collaboration across regional teams.