Job Description :
About company :
Smart IMS Inc is providing Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications, and Insurance implementation services to its customers in the Americas, Europe, Middle East, and Asia-Pacific. Smart IMS, a Microsoft Gold Certified Partner, Oracle Platinum Partner, AWS MSP Partner is a trusted technology and business partner delivering technology-enabled solutions to help companies grow their businesses and compete globally.
Type of work: 1 year renewable
Work Location : Mumbai
Job role : VMware Operations L3 Engineer
- 8 - 10 yrs of hands-on Experience and advance knowledge on VMWare products
- Strong Professional track record with hands on technical know-how on vSphere, Hypervisors, Clusters, Networking, DataStore vSAN, Horizon, vSphere, vRA, vRO etc.
- At least 5 years of experience in Operations supporting BAU activities and initiatives.
Must Have
- Advance knowledge on VMware Products, Virtual desktop infrastructure (VDI), Horizon view client/Agent Vmware. Hypervisors, Clusters, Networking, Horizon connection server, vSphere, vRA, vRO
- Deep knowledge of tools for troubleshooting VMware and Microsoft technologies for end point devices.
- Systrack, Splunk, processmon, trace log collection and dump log analysis.
- Experience in supporting end users in L3 capacity Upgrade, Migration projects
- Advance scripting knowledge for inventory, reporting, log collection, remote debugging, and troubleshooting. PowerShell/PowerCLI/python
- Ability to drive root cause analysis preparation and meeting SLA for RCA submission along with planning and implementing fixes / patches.
- Sound knowledge of incident management process for large scale organization requiring multiple team engagement.
- Experience in supporting end users in L3 capacity Upgrade, Migration projects.
- Experience as a technical operations specialist, with strong oral and written communication skills, presenting to different stakeholders.
- Ability to handle operations involving multiple technologies. Virtualization, OS, real time communication, collaboration, Managed print services and Mobility.
- Utilize the Incident and change in process management reporting system to monitor and track changes.
- Ability to handle incident and run triage involving multiple technologies. Virtualization, OS, real time communication, collaboration, Managed print services and Mobility.
If you are interested, please share your resume to [Confidential Information]
