RO etc.

At least 5 years of experience in Operations supporting BAU activities and initiatives.

Must Have

Advance knowledge on VMware Products, Virtual desktop infrastructure (VDI), Horizon view client/Agent – Vmware. Hypervisors, Clusters, Networking, Horizon connection server, vSphere, vRA, vRO
Deep knowledge of tools for troubleshooting VMware and Microsoft technologies for end point devices.
Systrack, Splunk, processmon, trace log collection and dump log analysis.
Experience in supporting end users in L3 capacity– Upgrade, Migration projects
Advance scripting knowledge for inventory, reporting, log collection, remote debugging, and troubleshooting. PowerShell/PowerCLI/python
Ability to drive root cause analysis preparation and meeting SLA for RCA submission along with planning and implementing fixes / patches.
Sound knowledge of incident management process for large scale organization requiring multiple team engagement.
Experience in supporting end users in L3 capacity– Upgrade, Migration projects.
Experience as a technical operations specialist, with strong oral and written communication skills, presenting to different stakeholders.
Ability to handle operations involving multiple technologies. Virtualization, OS, real time communication, collaboration, Managed print services and Mobility.
Utilize the Incident and change in process management reporting system to monitor and track changes.
Ability to handle incident and run triage involving multiple technologies. Virtualization, OS, real time communication, collaboration, Managed print services and Mobility.

VMware Operations L3 Engineer