Virtual Care - Team Manager

Hdfc Life

Ahmedabad

5-10 Years

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Posted 9 hours ago
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Job Description

Role & responsibilities

* Virtual Care -Team Mgr-Outbound Customer Care

Responsible for managing a team & ensuring delivery of competent and consistent service in line with set standards that results in an enhanced customer experience for bank customers.

Review the Outcalling process to Customers for clarifying customer queries on transaction declined due to card control not enabled, Renewal and upgrade customers for welcome call/feature enforcement
To ensure team meets the defined benchmarks on service experience, call handling time, quality, revenue generation through cross sell of productsetc parameters are met consistently, including the call productivity standard
Ensure team meets zero defects processing of all customer requests
Ensure team meets complete and accurate resolution within the defined TATs.
Ensure team meets required process compliance as per the set Audit and SQ guidelines.

Preferred candidate profile

Graduate
Good Team spirit
Interpersonal skill
Good communication skill
Proactive & focused approach
Banking Product & Process Knowledge
Influencing Skills interpersonal skills

More Info

Job Type:

Permanent Job

Industry:

Banking

Role:

Team Leader

Function:

Customer Service/Call Centre/BPO

Employment Type:

Full time

Open to candidates from:

Indian

About Company

Hdfc Life

HDFC Bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. The bank commenced operations as a Scheduled Commercial Bank in January 1995.
On April 4, 2022 the merger of India€™s largest Housing Finance Company, HDFC Limited and the largest private sector bank in India, HDFC Bank was announced. HDFC Ltd, over the last 45 years has developed one of the best product offerings, making it a leader in the housing finance business. HDFC Bank enables seamless delivery of home loans as a part of its wide product suite catering to urban, semi urban and rural India.
As of March 31st, 2023, HDFC Bank€™s extensive network comprised of 7,821 branches and 19,727 ATMs / Cash Deposit & Withdrawal Machines (CDMs) across 3,811 cities / towns. HDFC Ltd.€™s distribution network comprising 737 outlets, which include 214 offices of HDFC Sales Private Limited stands amalgamated into the Bank€™s network. The Bank€™s international presence includes branches in 4 countries and 3 representative offices in Dubai, London and Singapore offering Home Loan products to Non-Resident Indians and Persons of Indian Origin

Job ID: 108521031

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