Virtual Assistant

Job Description

Job Title: Virtual Assistant – Operations & Accounts (USA Shift)

Job Type: Full Time / Part-Time

Work Location: Shela, Ahmedabad

Shift Timings: USA Shift (Night Shift as per client time zone)

Job Summary

We are seeking a dedicated and professional Virtual Assistant to support a USA-based pool cleaning company. This role involves managing client communication, invoicing, payment follow-ups, CRM updates, and operational coordination. The selected candidate will act as a virtual representative of the company and ensure smooth execution of client and customer requirements while working in the USA shift.

Roles & Responsiblity

• Handle client communication through calls and emails in a professional manner
• Make service-related calls, follow-up calls, and payment reminder calls
• Manage invoicing and coordinate accounts receivable follow-ups
• Maintain clear, timely, and professional email communication
• Update and manage CRM systems and client portals accurately
• Understand and execute client-specific operational requirements
• Coordinate between clients and their end customers for service scheduling and completion
• Ensure accurate documentation, records, and reporting
• Represent the company professionally as a Virtual Assistant

Required Skills & Qualifications

• Excellent spoken and written English communication skills
• Willingness and ability to work in USA shift timings
• Basic to good understanding of accounting concepts
• Hands-on experience with invoicing and billing processes
• Strong client-handling and customer coordination skills
• Confidence in follow-up and payment-related calls
• Proficiency in professional email communication
• Working knowledge of CRM tools and online portals
• Strong organizational and multitasking abilities
• Previous experience as a Virtual Assistant, Operations Executive, or Accounts Executive
• Experience working with USA-based clients
• Exposure to service-based or maintenance industries is an added advantage