Job Description
Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions across 600 branches across the country. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits (incl. structured solutions for NRI), investments, insurance, mortgages, credit cards and personal loans to help our customers realise their dreams and aspirations at every life stage
Job Summary
ZSM -LAP is a senior leadership role responsible for the overall strategy, management, and growth of mortgage sales within a designated zone or region. This individual will be tasked with driving sales performance, expanding market share, and ensuring the delivery of exceptional customer service while maintaining compliance with all regulatory requirements. The role involves leading, coaching, and developing a team of sales professionals, fostering strong relationships with internal and external stakeholders, and contributing to the bank's overall lending objectives.
Key Responsibilities
Sales and Business Development
- Develop and implement strategic sales plans to achieve and exceed mortgage sales targets and profitability goals for the assigned zone.
- Identify and pursue new business opportunities, fostering strong relationships with builders, realtors, and other referral sources.
- Monitor market trends, competitor activities, and regulatory changes to inform sales strategies and identify opportunities for growth.
- Drive sales across the region and ensure a healthy profitability
- Team Leadership and Management
- Recruit, hire, train, mentor, and motivate a high-performing team of RSM's/ASM's.
- Set clear sales goals and objectives for the team, conducting regular performance reviews and providing constructive feedback.
- Provide ongoing coaching and development to enhance the skills and productivity of the sales team.
- Ensure the sales team adheres to all company policies, procedures, and regulatory requirements.
- Foster a collaborative environment.
- Operational Excellence and Compliance
- Oversee the end-to-end mortgage origination process within the zone, ensuring efficiency and adherence to quality standards.
- Collaborate with operations, underwriting, and risk teams to streamline processes and address any issues.
- Monitor and manage the quality of the loan portfolio and address delinquent accounts.
Customer Experience
- Ensure the sales team provides a high level of customer service, focusing on building lasting relationships.
- Handle and resolve customer complaints effectively and professionally.
- Assist in training and development of loan originators to function in all aspects of loan originations and selling techniques.
Required Qualifications
- Education: MBA or equivalent
- Experience -Minimum of 10+ years of experience in mortgage sales, lending, or financial services with at least 3-5 years of experience in a management or supervisory role within the mortgage industry, with a history of successfully managing a team .
- Proven success in building production, profit, and identifying market opportunities.
- Prior experience in a regional or senior sales leadership role is strongly preferred.
Desired Skills
- Leadership - Proven ability to build, lead, motivate, and develop sales teams.
- Strategic Thinking: Ability to analyse market conditions, develop strategic plans, and drive volume growth.
- Communication: Excellent verbal, written, presentation, and interpersonal skills.
- Organizational Skills: High level of organization, ability to manage multiple priorities, and work effectively in a fast-paced environment.
- Customer Focus: Team-oriented and customer-first driven with a commitment to providing superior customer service.
Core Competencies
- Effective probing and listening skills
- Self-driven and ambitious.
- Good written and verbal communication skills
- Results-oriented, analytical and ability to deliver results under pressure
- Understanding of competitive positioning
- Strong service orientation, customer-centric behavior.
DBS India - Culture & Behavior
- Performance through Value Based Propositions
- Ensure customer focus by delighting customers & reduce complaints.
- Build pride and passion to protect, maintain and enhance DBS image and reputation.
- Enhance knowledge base, build skill sets & develop competencies.
- Execute at speed while maintaining error free operations.
Location:
New Delhi
Job:
Product Sales
Schedule:
Regular
Employee Status:
Full time
