About The Company
Epsilon is a leading marketing and customer experience company dedicated to delivering innovative solutions that help brands connect meaningfully with their audiences. With a strong focus on data-driven strategies, advanced analytics, and cutting-edge technology, Epsilon empowers organizations to create personalized, impactful marketing campaigns across multiple channels. The company's commitment to excellence and innovation has positioned it as a trusted partner for Fortune 500 companies and global brands seeking to enhance their customer engagement and loyalty. Epsilon's culture emphasizes collaboration, creativity, and continuous learning, fostering an environment where talented professionals can thrive and make a significant impact in the marketing industry.
About The Role
The Lead, User Experience Designer at Epsilon plays a vital role in shaping the digital experiences that drive client success and internal efficiency. This position involves leading the design of intuitive, user-centered interfaces for a diverse portfolio of internal platforms and client-facing products. Reporting directly to the Director of Product Design, the successful candidate will collaborate with multidisciplinary teams, including UX researchers, UI designers, engineers, and QA specialists, to deliver innovative solutions that meet business goals and user needs. This role offers an excellent opportunity to influence high-impact digital tools, mentor junior designers, and grow as a strategic design leader within a forward-thinking organization that values innovation and excellence in user experience.
Qualifications
To excel in this role, candidates should possess a combination of experience, education, and skills that demonstrate their capability to lead and innovate in user experience design. A minimum of seven (7) years of relevant experience within established UX teams is required. A degree in Interaction Design, Graphic Design, Web Design, Human-Computer Interaction, or a related field is preferred. Candidates should have an in-depth understanding of UX processes and a strong ability to empathize with users, translating insights into compelling design solutions. Exceptional communication skills, both oral and written, are essential for articulating design concepts and collaborating effectively with cross-functional teams. Strong problem-solving abilities, a good sense of visual design, and the capacity to accept and incorporate feedback are critical. Knowledge of front-end technologies such as HTML, CSS, and JavaScript is advantageous, along with a robust online portfolio showcasing outstanding design work.
Responsibilities
The Lead UX Designer will be responsible for a broad range of tasks aimed at creating seamless, engaging user experiences. Key responsibilities include:
- Combining user needs, business requirements, and technical constraints to develop wireframes and prototypes that effectively demonstrate useful and desirable design concepts.
- Applying user-centered design principles to craft efficient, accessible, and user-friendly digital products.
- Conducting, documenting, and internalizing user research using industry-standard methodologies such as user personas, site maps, user flows, interviews, card sorting, competitive audits, and market research.
- Staying current with the latest developments and best practices in UX design to ensure innovative and effective solutions.
- Participating in cross-functional project meetings to help define and refine business requirements, advocating for user experience considerations throughout the product lifecycle.
- Enforcing and evolving CORE UI, Epsilon's enterprise design system, and ensuring compliance with WCAG accessibility standards.
- Leading formal usability testing sessions and analyzing findings to inform iterative design improvements.
- Contributing to design critiques, mentoring junior designers, and fostering a collaborative design environment.
- Partnering with engineering, research, and product teams to ensure high-quality implementation of design solutions across all projects.
Benefits
Epsilon offers a comprehensive benefits package designed to support the health, well-being, and professional growth of its employees. These include competitive salary packages, health insurance plans, retirement savings options, and paid time off. The company also promotes a flexible work environment with opportunities for remote work and flexible hours to support work-life balance. Employees have access to continuous learning and development programs, including training, workshops, and industry conferences, to enhance their skills and stay ahead in the rapidly evolving field of UX design. Additionally, Epsilon fosters a collaborative and inclusive culture that values diversity, innovation, and employee contributions, creating an environment where professionals can thrive and achieve their career goals.
Equal Opportunity
Epsilon is committed to creating a diverse and inclusive workplace where all employees are valued and respected. The company provides equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, disability, or any other protected characteristic. Epsilon believes that embracing diversity fosters innovation and creativity, enabling the organization to better serve its clients and communities. The company encourages individuals from all backgrounds to apply and join its team dedicated to advancing inclusive excellence in the workplace.
