Based in Nashville, Tennessee, Mosaic Consulting Group helps businesses of all sizes and across all industries leverage their investment in UKG HCM & WFM Technologies. We are more than a consulting company; we are a highly skilled team delivering value and exceptional service to our clients. Every day we strive to live up to our promise: Make a difference and inspire confidence.
Thanks to our commitment to exceptional client service and a thriving team culture, Mosaic has earned recognition on the Inc. 5000 list for four consecutive years, is a certified woman-owned business, and has been certified as a Great Place to Work for five years running. In 2025, we were honored to be named one of the Best Workplaces in Consulting & Professional Services™ and proudly recognized as the 2025 UKG Partner of the Year.
Due to our rapid growth, we are looking for a remote Sr. UKGWFM Consultant to join our team. As a Sr. UKG WFM Consultant at Mosaic, you will be a trusted partner to our clients by consulting and supporting them through the design, development, implementation, and maintenance of multiple modules within UKG Pro Workforce Management (formerly UKG Dimensions). This is a hybrid position supporting our team in India.
What you'll do:
- Provide a consultative approach by partnering with clients to produce exceptional results while building trust and commitment.
- Partner with our clients to help configure and advise on UKG Pro WFM solutions such as, Timekeeping, Absence Management, Advanced Scheduling, and Forecasting.
- Demonstrate a comfortable ability working across many verticals, such as: Hospitality, Healthcare, Retail, Manufacturing and Production, etc.
- Build meaningful relationships with our clients and advise them how to best use their UKG systems.
- Assist in mentoring other WFM Consultant teammates through their projects, and delegate solutioning as needed.
- Draw on your industry and WFM expertise to develop, maintain, and implement Timekeeping, Scheduling, and Advanced Scheduling solutions to help clients solve business problems through their WFM system.
- Use system analysis techniques, including consulting with users, managers, and executives to determine software and system functional specifications.
- Document, analyze, test, and modify WFM system based on and related to client and system design specifications.
- Model Mosaic's customer service vision of Guide, Anticipate, Exceed!
How you'll be measured:
- Maintaining target utilization rate
- Maintaining Core and Advanced Scheduling UKG certification and to be considered a Subject Matter Expert (SME).
- Completion of projects on with a focus on a high-quality deliverable and client experience
- Mentoring WFM Consultants through first projects and delegating functional solutions to others.
- Strong ability to develop complex functional design solutions in the product (or specialty area) that meet clients needs.
- Demonstrating excellent consulting skills, including relationship building, communication and responsiveness, land & expand awareness, setting and managing expectations, and providing sound recommendations to clients, resulting in customer retention.
- Managing day-to-day operational activities, including timekeeping, scheduling, and maintaining your client workload in a professional, timely manner.
What we offer you:
- An opportunity to autonomously own your projects and be the driving force through the implementation.
- The ability to share your expertise to inspire confidence with our clients in using their WFM system.
- A competitive salary with bonus potential
- Comprehensive benefits, perks and PTO package.
- An award-winning company culture in a flexible, remote environment
What makes you successful:
Need to haves:
- 5+ years of HRIS consulting experience.
- Expert UKG Core and Advanced Scheduling configuration.
- Ability to work fully remote and travel up to 40% as needed for client work
Nice to haves:
- A completed Bachelor's degree from an accredited University
- UKG Core and Advanced Scheduling certifications
