UC4 Automic Specialist

Scope of Work & Consultant Responsibilities

• Coverage and Offloading: A primary goal for these consultants is to rapidly learn specific UC4 instance to alleviate the burden on our internal experts.
• Daily Operational Support (RTB): Providing hands-on workflow development and operational support. This includes admin-owned workflow edits, troubleshooting, file transfers, Dead drop support, and SFTP management.
• Customer & Account Management: Serving as the primary point of contact for internal customers by answering user account and automation questions, specifically managing the slack channels.
• Platform Stabilization and Vendor Escalation Support: Consultant must have sufficient Automic platform familiarity to assist with initial platform stabilization during operational incidents.
• executing documented recovery procedures
• restarting affected services or components when appropriate
• validating agent connectivity and platform health
• assisting with basic environment recovery steps
• coordinating with vendor or internal backend support teams when deeper platform expertise is required
• High Availability & Failover: Assisting in the planning and execution of Run-the-business activities such as region failovers for the Automic infrastructure to ensure continuous high availability.