Job purpose
The primary function of the role is to advise on and plan visa/holiday requirements of the clients.
The Consultant should communicate with clients to determine their needs, and then select the
most appropriate options with required documents and holiday package.
Duties and responsibilities
- Creating happy customers and retaining customers by the service provided.
- Provide consultation services to address potential clients interest in Visas, including establishing the suitability of the candidates visa.
- The consultation will mainly be by email, telephone, chats and Interakt.
- Present and market holiday packages and tourist visa services to current and potential clients.
- Prepare action plans to achieve monthly targets and to project the number of contacts to be made.
- Follow up on new leads and create referrals from existing leads. Identify sales prospects and contact prospects.
- Develop and maintain sales materials and current product knowledge. Establish and
- maintain current client and potential client relationships. Identify and resolve client concerns.
- To provide regular follow up on inquiries received.
- To ensure no escalations are created in the sales process
- Any other relevant duty as assigned by the Manager to assist with the smooth running of the organization.
SKILLS & Requirements
- Graduation or Post Graduate in any stream
- Basic Communications skills in English and native language proficiency
- Work with team to achieve & generate quality lead & Sales from their respective region
- Good Communication skills & Convincing power
- Should be presentable with guiding skills
- Strong desire to learn and self-motivated to achieve results
KPIs
- Target vs Revenue achieved with the primary
- Customer feedback rate
- Lead conversion
- Quality
Qualifications
- Graduation in any stream with minimum 50%
Skills: Excellent communication skills
Characteristics: Go getter and leadership abilities
Working conditions
- FRIDAY Fixed OFF and Alternative Saturdays – Sundays are a normal working day
