Purpose/Objective
The Team Member - Central Travel Desk - Admin (ACH/Group) is responsible for coordination with service partners towards fulfillment of travel requests and assisting employees with travel-related, policy related & travel tool related enquiries. The Team Member ensures maintaining accurate travel records, and facilitates a seamless experience for all users. Additionally, they contribute to enhancing the overall efficiency and compliance of the travel process within the organization.
Key Responsibilities of Role
Requisition Management:
- Ensures timely processing of travel requisitions for employees, promoters, and VIP guests, including domestic and international bookings. Ensures all approvals are in place before processing requests and handles last-minute changes when needed.
Travel Support:
- Ensures assistance for employees in visa processing, securing travel insurance, and arranging forex. Provides support during any travel-related emergencies for employees while in transit or at international locations.
Vendor Management:
- Ensures coordination with travel vendors to book tickets, accommodations, and related services. Monitors vendor performance and addresses issues to maintain service quality.
Documentation & Record Keeping:
- Ensures maintenance of an updated travel database with travel details, costs, and necessary documentation for audits. Ensures timely submission and verification of vendor bills.
Internal Stakeholder Support:
- Ensures collaboration with internal teams to resolve travel-related grievances and answer queries regarding travel arrangements.
Governance & Compliance:
- Ensures adherence to company travel policies and governance protocols. Ensures that travel services are within budget and meet the established SLAs.
Technology and Process Improvement:
- Ensures smooth functioning of travel portals and tools. Works on integrating automation and process improvements to streamline travel management.
Travel Reporting:
- Ensures generation of travel-related reports including travel expenses and patterns. Assists in monitoring travel budgets and suggests ways to optimize travel costs.
