Job Title: Transport Manager
Department: Operations
Experience: 3 to 6 years
Salary : 4 to 5 LPA
Location: Chennai
Role Overview
As the Senior Transport Manager, you'll oversee end-to-end employee transportation operations, ensuring efficient, safe, and reliable commute solutions for our corporate clients. Your responsibilities will encompass Vendor management, compliance assurance, cost optimization, and maintaining excellent customer relationships
Key Responsibilities
Operations Management
- Ensure smooth daily transport operations, managing routes, schedules, and fleet availability.
- Monitor and manage rostering, and route planning effectively.
Vendor & Fleet Management
- Coordinate with transport vendors, ensuring adherence to SLAs and compliance standards.
- Oversee fleet operations and incident handling processes.
Compliance & Safety
- Ensure statutory and regulatory compliance (e.g., permits, insurance, driver documents).
- Implement and monitor safety procedures, emergency protocols, and employee safety practices.
Team Leadership & Development
- Train, guide, and manage Transport Team and Vendor Supervisors effectively.
- Handle escalations, incident management, and conflict resolution proactively.
Cost Control & Optimization
- Drive cost-saving initiatives through efficient route optimization, vendor negotiations, and operational improvements.
- Regular analysis of operational expenses and proactive budgeting.
Client Relationship Management
- Regularly interface with corporate clients, addressing queries, resolving issues, and managing expectations effectively.
- Ensure high client satisfaction levels through reliable, transparent, and responsive services.
Technology Utilization
- Leverage Ratham's technology platform effectively for routing, tracking, reporting, and analytics.
- Suggest technology-driven enhancements to improve operational efficiency.
Reporting & Analytics
- Prepare regular performance reports, compliance audits, and cost analysis dashboards.
Present key insights and operational metrics to senior management and clients
Required Qualifications & Skills
- Bachelor's degree or equivalent qualification; preferably in operations, logistics, or related fields.
- 3-6 years of relevant experience in employee transportation or fleet management operations.
- Strong knowledge of vehicle operations, route management, and compliance regulations.
- Proficient in Microsoft Office (Excel, Word) and comfortable using transportation management software.
- Excellent communication, negotiation, and client relationship management skills.
- Proven leadership, decision-making, and problem-solving capabilities.
- Ability to handle pressure, emergencies, and complex operational scenarios effectively.
Preferred Skills
- Prior experience managing employee transportation at a corporate or technology-driven transportation company.
- Familiarity with technology-based transportation platforms and GPS tracking systems.
