What this job involves:
Operational Oversight:
- Support day-to-day property operations in coordination with the Facilities Manager and Assistant Facilities Manager
- Ensure smooth functioning of all administrative duties, security, and facility services
- Drive continuous process improvement in facilities management
Inventory and Vendor Management:
- Monitor and maintain adequate inventory of supplies and materials
- Manage supply and service contracts as approved by the client
- Ensure vendor invoices are processed in compliance with company standards
Risk & Safety Management:
- Participate in emergency evacuation drills, crisis management, and business continuity planning
- Actively monitor and address health and safety issues
- Review and improve safety protocols regularly
Financial Oversight:
- Manage and monitor property budget and petty cash requirements
- Ensure compliance with financial procedures related to vendors and petty expenses
Client Service & Performance:
- Handle escalations and difficult operational issues with a client-centric approach
- Continuously seek ways to improve client satisfaction and exceed service level agreements (SLAs)
- Conduct regular service audits to maintain performance standards
Reporting & Documentation:
- Prepare and maintain accurate stock reports, meeting minutes, and monthly management reports for clients
Candidate Requirements:
- Bachelor's degree in Business, Hotel Management, or Building Management
- 3–5 years of experience in facilities management
- Strong knowledge of property operations and occupational safety practices
- Proven leadership skills with experience managing teams
- Excellent communication and reporting abilities
- Ability to implement and monitor continuous improvement initiatives
