Assistant Workplace Manager

Duties responsibilities

Lead the JLL Management team in the delivery of Facility Management Services.

Ensure that the services are delivered in line with the Contractual commitments and within budgets.

Conduct competitive tendering exercise and identify suitable specialist subcontractors for the site, carry out comparative analysis and make recommendations to Client on the most appropriate subcontractors.

Develop Service Level Agreements and assist the JLL procurement department in closing Service Level Agreements between JLL and its Vendors.

Evaluate the team deployed by Vendors on site to ensure correct level and scale of resources.

Assess Service Levels and Performance Indicators with the Client representative and define the mechanism to assess the performance levels of various subcontractors.

Assess performance of the subcontractors based on performance assessment criteria as agreed jointly between JLL, and its subcontractors.

Ensure Compliance of Minimum Wages acts for payments and statutory compliance through specialist professionals.

Advise on future year budgets as and when requested for.

Maintain all records related to the performance of Facility Management operations on Facilities

Ensuring that the subcontractors are meeting their commitments on scheduled delivery of trainings.

Ensure that the subcontractors have a planned, structured and solution based approach to the delivery of maintenance services.

Analyse call outs to understand trends; undertake strategic initiatives to minimize the same.

Scheduled cross feedback from subcontractors and staff on our process to improve services level satisfaction in organization.

Train team members on all Quality policies procedures

• Preparation and submission of management reports/analysis as and when required by client Expense tracking oversight and invoice management Assistance to for preparation of Annual Budget Formulation and implementation of Policies Procedures Including Annual Update of Operations Manual

Performance objectives

• Provide Superior Client Service (weighting 50%)
• Initiative or Process Improvement in Functional Area (weighting 40%)
• Personal and Professional Development (weighting 10%)

Key skills

• Team handling experience
• Should have good working knowledge on soft services, cafeteria management and technical.
• Should have good communication skills

Employee specification

• Candidate should have 5-8 years experience in Facilities Management industry into IT / Banking / Corporate set up.