- Responsible for planning and overseeing any information necessary for the support, operation, of a transition. This includes operational readiness, support documentation and creating checklists.
- Ensure service transition is planned and executed to schedule, budget and scope.
- Build transition plans including infrastructure/application support models, change management, project expectations, scope, schedule, and budget requirements.
Create SOW based on the client deliverables.
- Coordinate with Ops and create/modify SOPs and get sign off from clients.
- Coordinating implementation activities, providing effective team leadership,
- including information flow to and from operations.
- Analysing requests from clients on changes and consulting with Ops and
- management to facilitate the proposed changes.
- Creating transitional plans and documents to outline project expectations, scope, schedule, and budget requirements.
- Conducting workshops to provide staff members with information on any major changes in workflow/SOP.
- Ensuring that transitions are planned and carried out in a timely manner and within budget.
- Keeping all parties involved with the transition updated on its progress.
- Spotting any transition-related issues and creating effective solutions to resolve them swiftly.
- Desired Candidate Profile:
- Strong leadership and mentoring skills
- Able to multitask.
- Excellent interpersonal and communication skills.
- Extremely high level of attention to detail.
- Strong analytical background
- Strong knowledge of Healthcare vertical in RCM.
- Keen eye for process and quality improvement.
- Initiator with the ability to lead and own end to end projects.
- Multiple billing platform / software experience will be an added advantage.
- Candidate with 5+ years of experience as a SME / Group Coordinator can also apply for the role
