Trainee Guest Relations

Aster Medcity

Hyderabad

0-2 Years

This job is no longer accepting applications

Posted 5 months ago

Job Description

Aster Medcity is looking for Trainee Guest Relations to join our dynamic team and embark on a rewarding career journey
Training and Orientation: Participate in a structured training program that includes orientation to the establishment's policies, procedures, and service standards
Guest Interaction: Learn how to engage with guests in a courteous, friendly, and professional manner
Practice active listening and empathy when addressing guest needs and concerns
Front Desk Support: Assist with front desk operations, including guest check-in, check-out, and registration
Familiarize yourself with the property's reservation system
Guest Services: Learn how to handle guest inquiries, requests, and complaints, and assist with providing appropriate solutions and services
Room Inspections: Participate in room inspections to ensure they meet quality and cleanliness standards
Report any issues to relevant departments for resolution
Guest Information: Provide guests with information about the property's amenities, services, local attractions, and dining options
Problem Resolution: Work under the guidance of senior staff to resolve guest issues or concerns, striving to exceed guest expectations

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About Company

Aster Medcity

A world-class quaternary care centre with one Multispeciality Hospital and eight separate Centres of Excellence, Aster Medcity combines the best of talent and technology to provide holistic treatment with a multidisciplinary approach. Across the years, Aster Medcity aspires to evolve into a medical destination - one that attracts and nurtures the best talent, keeps upgrading technology as well as fosters research, education and a distinctive work culture that is ethically and socially relevant. Set in a soothingly beautiful 40-acre waterfront campus, Aster Medcity is a 670-bed quaternary care facility with one Multispeciality Hospital and eight separate Centres of Excellence in Cardiac Sciences, Neurosciences, Orthopaedics & Rheumatology, Nephrology & Urology, Oncology, Women’s Health, Child & Adolescent Health and Gastroenterology & Hepatology. The first quaternary care hospital in Kerala to achieve the coveted JCI (Joint Commission International) Accreditation – the gold standard in global healthcare, Aster Medcity also won the NABH Accreditation, first-ever NABH Award for Excellence in Nursing and Green OT (Green Operation Theatres) Certification by Bureau Veritas – all within one year of opening its door to the world. One of the most advanced healthcare destinations in India, Aster Medcity offers a comprehensive range of diagnostic and therapeutic technology to facilitate efficient and accurate treatment.

Job ID: 110061575

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