Drive continuous improvement culture through training, co-ordination and implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO
Drive continuous improvement projects as a project lead and mentor the green belt projects parallelly with operations/delivery/client
Well versed with basic and advance project management methodologies and problem solving techniques
Understands and articulates problems/issues in a timely and accurate manner from the delivery/operations teams
Prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases
Participate in exploring solutions for problems and process bottlenecks
Actively contributes to change implementation initiatives on the floor
Reports issues related to problems/opportunities to transformation leaders
Play pivotal role in executing transformation governance model to build the continuous improvement culture Profile of Desired Candidate
Must be certified (Black Belt/Green Belt) from a reputed certifying body/organization (e.g. ASQ or equivalent) with excellent command in Lean/Six Sigma methodology
Must have excellent analytical, presentation & communication skill Should be a self-starter Lean Six Sigma Black Belt Certification / Green Belt
