Associate Consultant

Responsibilities:

• Should have hands-on experience in Quality audits, familiar with quality standards, SDLC lifecycle
• Should be able to facilitate the project team on process adherence
• Should be able to individually guide the project team on process requirements and shall facilitate them during internal and external audits on ISO, CMMI, and other regulatory compliance
• Should be able to do data analysis on project performance and should report the metrics regularly
• Shall proactively identify process improvement and implement the best practices based on experience

Roles & Responsibilities across

As SQA:

• Process facilitation for new projects and process implementation throughout lifecycle of project
• Quality Gate Review and Risk Assessments of projects on defined frequency
• Readiness Reviews of Work Products for release against the defined processes
• Monthly Project Metrics Review, Client Status Report Review, Track & Monitor Project SLAs & KPIs
• Defect Analysis & RCA of projects
• Support in resolving Open NCs
• Identify & address potential issues, weak areas in project and work on improvement initiatives
• Conduct process trainings for project team members

As Auditor:

• Create Annual Audit Plan for Delivery and Support Functions
• End-to-end audit process for delivery and support functions including Audit planning, Audit Opening Meet, Performing Audits, Publishing Audit Reports, Audit Closure Meet on defined frequency
• Organization level NC analysis along with RCA, SWOT

As QMS & SEPG SPOC:

• Creation, enhancement, and maintenance of Quality Management System of organization
• End-to-end cycle of Process Change Management, Review, and Release Management
• Process/Guidelines/Templates definition, improvement initiatives for QMS
• Responsible for configuration management of QMS and management of Org PAL
• Definition of SEPG charter, manage SEPG discussions and work on improvement suggestions

As Metrics SPOC:

• Definition of Measurement Framework at organization level and implementation in Delivery and Support functions
• Organization level metrics analysis and defect prevention on defined frequency
• Definition of KPI & SLA tracking templates for Delivery and Support functions