Test Manager / Program Manager

About QualityKiosk:

QualityKiosk Technologies is one of the world's largest independent Quality Engineering (QE) providers and digital transformation enablers, helping companies build and manage applications for optimal performance and user experience. Founded in 2000, the company specializes in providing quality engineering, QA automation, performance assurance, intelligent automation (IA) and robotic process automation (RPA), customer experience management, site reliability engineering (SRE), digital testing as a service (DTaaS), cloud, and data analytics solutions and services. With operations spread across 25+ countries and a workforce of more than 4000 employees, the organization enables some of the leading banking, e-commerce, automotive, telecom, insurance, OTT, entertainment, pharmaceuticals, and BFSI brands to achieve their business transformation goals. QualityKiosk Technologies has been featured in renowned global advisory firms reports, including Forrester, Gartner, The Everest Group, and Hurun Report, for its innovative, IP-led quality assurance solutions and the positive impact it has created for its clients in the fast-changing digital landscape. QualityKiosk, which offers automated quality assurance solutions for clients across geographies and verticals, counts 50 of the Indian Fortune 100 companies and 18 of the global Fortune 500 companies as its key clients. The company is banking on its speed of execution and technology advancement as key factors to drive a 5X growth in the next five years, both in revenues and number of employee.

Job Description

• Person should be having experience in WSO2 Project & Delivery Management: Plan, execute, and deliver projects while ensuring adherence to scope, timelines, and budgets. 
• Define and track project milestones, deliverables, and key performance indicators (KPIs). 
• Ensure resource allocation, risk management, and issue resolution throughout the project lifecycle. 
• Coordinate between development, QA, and business teams to maintain smooth workflow. 
• Drive Agile, Scrum, or other delivery methodologies as per project requirements. 
• Stakeholder Management: Act as the primary point of contact for clients/customers, ensuring expectations are met. 
• Collaborate with cross-functional teams, including product owners, developers, and leadership. 
• Maintain transparent communication on project status, risks, and dependencies. 
• Team Leadership & People Management: Lead and mentor a team of project managers, engineers, and analysts to ensure high performance. 
• Foster a culture of collaboration, accountability, and innovation. 
• Conduct performance evaluations, identify training needs, and support career growth. 
• Process Improvement & Quality Assurance: Continuously assess and improve delivery processes, adopting best practices and automation. 
• Ensure compliance with industry standards and organizational policies. 
• Implement monitoring and reporting mechanisms to track project health and team productivity. 
• Risk & Issue Management: Identify, analyze, and mitigate risks proactively. Develop contingency plans to address unforeseen challenges. Escalate critical issues to senior management when necessary.