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To utilize outbound calls to cross-sell & and up-sell products/services
To share and record accurate information of communication with customers to update the database
Answer questions regarding products/services to ensure customer satisfaction
Ask relevant questions to understand customer requirements
Develop and sustain relationships with customers to encourage repeat business
Develop in-depth knowledge of customer products and services to make suitable recommendations based on customers needs and preferences
Meet/exceed daily, weekly, and monthly set targets concerning call volume and sales
Communicate with customers through a series of actions (either via phone calls, email, or chats)
Follow SOPs and adopt new processes
Collaborating with multiple teams, understanding the process, and seamlessly integrating sales & and customer service
Headquartered in Singapore and offices in Delaware, USA, Malaysia and India, we partner with the multinational companies to provide comprehensive cutting edge technology and business process outsourcing solutions. We aim to be a premier international technology and BPO services and solution company by providing the best value to clients, employees and associates in an honest, open and ethical environment.
We provide services to many of the world’s leading companies. We are committed to creating positive long term outcomes for our clients.
Our core value is our customer orientation and this value permeates across our entire organization. We strongly believe that our strong focus towards customers and their needs is critical to our long-term growth and success. Our success has always been measured on our ability to satisfy our customers and exceed their expectations on an on-going basis.
We can only achieve such a goal through our strong emphasis on People, Process, Technology and Innovation.
Job ID: 120554797
