Telesales Executive

Key Responsibilities:

Sales & Conversions:

• Work with the Centre Manager and Marketing team to generate enquiries, walk-ins, and premium membership conversions
• Handle telephonic and walk-in enquiries effectively and follow the defined sales process
• Make outbound calls to Shaadi.com members and other leads to offer matchmaking solutions
• Meet and exceed sales and conversion targets consistently

Customer Interaction & Service:

• Interface with walk-in customers to explain Shaadi.com's features and membership benefits
• Provide personalized service to customers, understanding their preferences and requirements
• Handle objections and irate customers with empathy and professionalism
• Ensure a smooth handover of converted members to the service team

Data Management & Reporting:

• Record enquiry details in the specified format and update the system regularly
• Maintain documentation for all member interactions, conversions, and follow-ups
• Track and report daily sales, follow-up calls, and account status
• Ensure collection and safe storage of statutory ID and qualification proofs from premium members

Process Adherence:

• Follow standard operating procedures and participate in periodic performance evaluations
• Maintain accurate and updated records of customer interactions and conversion data

Requirements:

• Minimum qualification: HSC (Bachelor's degree preferred)
• 6 months to 2 years of experience in sales or customer-facing roles (preferably in Insurance, Telecom, or Financial sectors)
• Fluent in English, Hindi, and Telugu with a neutral accent
• Strong communication, listening, and problem-solving skills
• Service-oriented attitude with empathy and patience
• Familiarity with computers and internet usage
• Presentable with a professional and approachable demeanor
• Ability to handle elderly clients with maturity and cultural sensitivity