Telesales Executive – Ecommerce Solutions (ECS)

The Telesales Executive - Ecommerce Solutions (ECS) supports national ECS growth by acquiring and activating SME exporters and marketplace sellers through structured outbound engagement.

The role focuses on high-volume outreach, efficient onboarding, and repeat shipment activation and enabling scale.

Key Responsibilities:

Lead Engagement & Conversion

• Make outbound calls/virtual engagements to SME exporters and marketplace sellers.
• Qualify leads and convert them to ECS onboarded customers.
• Support national ECS campaigns and marketplace onboarding drives.

Customer Onboarding & Activation

• Guide customers through account setup, documentation, and first‑shipment readiness.
• Support customers through initial shipments to ensure repeat usage.
• Coordinate with Ops and CS to resolve onboarding queries promptly.

Volume Development & Account Nurturing

• Drive regular shipment volumes through follow-ups and structured engagement.
• Track activity and re-engage dormant or low‑activity customers.
• Escalate high‑potential accounts to BDMs when needed.

Reporting & Process Discipline

• Maintain accurate records of calls, onboardings, and active shippers.
• Track conversions and performance metrics as per ECS targets.

.Follow DGF sales governance, compliance, and reporting standards share market feedback for continuous improvement.