We are seeking a highly motivated and customer-focused Telesales Executive to join our client's team through Acme Services. This role is crucial for driving sales and maintaining strong customer relationships through outbound and inbound telephone interactions. The ideal candidate will be adept at understanding customer needs, effectively communicating product information, closing sales, and ensuring accurate data management, all while upholding the company's reputation.
Key Responsibilities
- Customer Contact & Information: Contact potential or existing customers to inform them about products or services, utilizing provided scripts effectively.
- Product Knowledge & Inquiry Handling: Answer questions about products or the company with accuracy and clarity, ensuring customer understanding.
- Sales & Requirement Understanding: Ask questions to understand customer requirements thoroughly and skillfully close sales.
- Team Collaboration: Direct prospects to the field sales team when complex needs or in-person engagement is required.
- Data Management: Accurately enter and update customer information in the database, maintaining organized and current records.
- Order Processing: Take and process orders in an accurate manner, ensuring smooth transaction completion.
- Grievance Handling: Handle grievances professionally and effectively to preserve the company's reputation and ensure customer satisfaction.
- Quota Attainment: Go the extra mile to meet sales quota and actively facilitate future sales opportunities.
- Record Keeping: Keep detailed records of calls and sales, noting useful information for future reference and reporting.
Skills
- Proficiency in contacting customers and delivering product information.
- Strong ability to answer questions about products or the company.
- Excellent skills in understanding customer requirements and closing sales.
- Capability to direct prospects to field sales effectively.
- Accurate customer information entry and update in databases.
- Precise order taking and processing.
- Adept at handling grievances professionally.
- Strong drive to meet sales quotas and facilitate future sales.
- Meticulous record-keeping of calls and sales.
Qualifications
- Proven experience as a Telesales executive or in a similar sales role.
- Familiarity with CRM systems and practices.
- Ability to learn about products and services and describe/explain them to prospects.
- Excellent communication and interpersonal skills.
- Cool-tempered and able to handle rejection.
