Telecaller

Company Description

Ziraya is a performance-driven outsourcing partner empowering B2C businesses with AI-powered solutions and operational expertise in sales, support, hiring, and operations. Our focus is on delivering measurable outcomes that align with our clients growth and goals. Offering flexible pricing models such as performance-based, per-seat, and revenue-sharing, we prioritize efficiency and scalability. With a commitment to mutual success, Ziraya is dedicated to driving growth and operational excellence for our partners.

Role Description

This is a full-time, on-site Telecaller role based in Mumbai. The Telecaller will handle customer interactions, make outbound sales and support calls, respond to inquiries, and maintain accurate call records. Additional responsibilities include maintaining a customer-centric approach, resolving queries efficiently, and ensuring all communication aligns with company objectives.

Qualifications

• Strong verbal communication and active listening skills
• Proficiency in customer service, relationship management, and conflict resolution
• Sales acumen with the ability to identify opportunities and close deals
• Basic computer skills, including familiarity with CRM software and data entry
• Positive attitude, professionalism, and the ability to work independently under guidance
• Proficiency in English, Hindi, and/or other regional languages
• Previous experience in telecalling or sales roles is a plus
• High school diploma or equivalent; a bachelor's degree is advantageous but not required