Telecaller

Location: Kandivali East

Department: Admissions / Outreach

Salary: 20,000 – 40,000 per month

Experience: 0–2 years

Job Summary:

We are seeking an enthusiastic and persuasive Telecaller to join our admissions team. You will be responsible for reaching out to potential students and parents, providing information about our programs, and helping generate interest and leads for enrolment.

Key Responsibilities:

• Make outbound calls to prospective students and parents from provided lead lists

• Explain course details, admission process, fees, and scholarship options clearly and confidently

• Handle inbound queries and provide prompt, accurate information

• Follow up with interested leads regularly to ensure high conversion rates

• Record call outcomes and maintain detailed records in CRM or call logs

• Coordinate with the counselling and admissions teams to schedule follow-up sessions

• Share feedback from calls to improve outreach strategies

• Meet daily and weekly call targets and reporting expectations

Requirements:

• Minimum HSC (12th Pass); a graduate degree is preferred

• 0–2 years of experience in telecalling, preferably in education or customer service

• Excellent verbal communication skills in English and Hindi (or Marathi, if needed)

• Confident, polite, and persuasive speaking style

• Basic knowledge of MS Excel, CRM tools, or lead management software

• Ability to handle pressure, objections, and follow call scripts when needed

• Positive attitude and willingness to learn

Preferred:

• Experience in calling for educational institutions, coaching centres, or training programs

• Understanding of student behaviour and basic counselling etiquettes