Tele Caller

Job description:

Job Tile: Tele caller/ Customer Support Executive

Location: Begumpet (Hyderabad)

Department: Finance

Employment: Fulltime

Job Summary:

We are looking for a motivated and results-driven Telecaller to join our team. The ideal candidate will be responsible for handling outbound and inbound calls, addressing customer inquiries, and promoting products or services. You should have excellent communication skills and a customer-oriented approach.

Ø Key Responsibilities:

Ø Make outbound calls to prospective customers and explain the company's products or services.

Ø Handle inbound calls and resolve customer queries efficiently.

Ø Maintain and update customer databases with accurate information.

Ø Team Leader experience would be added advantage to this role.

Ø Follow up with potential leads to convert them into sales.

Ø Achieve daily and monthly call and sales targets.

Ø Provide feedback to the team leader on customer needs, problems, and interests.

Ø Build and maintain positive relationships with customers.

Ø Ensure adherence to company policies and quality standards.

Qualifications and Skills:

Ø High school diploma or Bachelor's degree (preferred).

Ø Proven experience as a Tele caller, Tele sales Representative, or Customer Care Executive similar role.

Ø Excellent verbal communication skills in [mention languages required, e.g., English, Hindi, regional language].

Ø Good listening and negotiation skills.

Ø Ability to handle rejection and remain motivated.

Ø Basic computer knowledge and familiarity with Microsoft Excel.

Work Schedule:

[Specify shift timings, e.g., Day shift / 5-days onsite 1-day wfh]

Salary:

[Include range or As per industry standards] + Incentives/Commissions (if applicable)

Benefits: Performance-based incentives Training and development opportunities Friendly and supportive work environment

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