Review, classify, and/or remove content (audio, video, text) according to client guidelines using specific tools and platforms.
Ensure compliance with client policies, investigating flagged content and resolving issues accordingly.
Actively stay updated on any changes in client policies and guidelines to ensure accurate and timely moderation.
Reporting & Analytics:
Prepare regular and ad-hoc management reports and analyses.
Focus on tracking business performance through trusted data and insights, actively monitoring employee behaviors.
Use tools like Microsoft PowerPoint and Excel to create reports. (Proficiency in pivot tables and formulas in Excel is required).
Issue Resolution:
Resolve basic client-related inquiries and content issues independently.
Escalate more complex issues as necessary to the broader Trust & Safety team for further investigation and resolution.
Operational Support:
Support standard operational activities for clients, ensuring superior quality and timely delivery.
Suggest improvements to workflows and processes to enhance content moderation efficiency.
Team Collaboration:
Work effectively in a team environment, collaborating with peers and superiors.
Participate in team projects, contributing to solutions for complex content issues.
What We Are Looking For
Experience: 0-1 years of experience, with a strong willingness to learn and adapt in a dynamic environment.
Digital Marketing Understanding: Basic knowledge of digital marketing concepts, especially in social media (CTR, CPM, etc.).
Communication Skills: Excellent verbal and written communication skills to interact with the team and stakeholders effectively.
Analytical Skills: Ability to analyze and synthesize information from multiple sources, demonstrating strong attention to detail and critical thinking.
Problem-Solving: Strong problem-solving and decision-making skills to resolve content issues quickly and efficiently.
Technical Skills: Proficiency in Microsoft Excel (knowledge of pivots and formulas) and PowerPoint for reporting and presentations.
Emotional Resilience: Ability to cope with challenging content and stress management, maintaining objectivity and professionalism.
Bias-Free Approach: The ability to perform duties objectively, devoid of personal biases or beliefs, in alignment with client policies and guidelines.
