Role: Consumer Bank †General Management
- Understand Fraud Risk Management, the types of controls RCU manages to mitigate fraud risk, and the various teams involved in this objective
- Understand the external entities involved and the kinds of advisories sent to Banks to contain fraud
- Identify gaps in processes, timeliness of inter-team functioning and recommend solutions for efficient management
- Liaise with relevant stakeholders to understand the products being monitored
- Collaborating with cross functional teams to drive improvements, identified as part of the root cause analysis framework
- Drive process improvements across assigned branch operations.
- Identify customer pain points and suggest simplification of processes, forms, and policies.
- Identify and implement automation opportunities for manual processes.
- Analyse delays in customer request closures and recommend changes to reduce complaints and improve TAT.
- Lead strategic initiatives focused on complaints, NPS, and TAT to derive actionable insights.
Essential Skills & Competencies:
- Strong customer orientation.
- Analytical and problem-solving capabilities.
- Project management expertise.
- Result-driven mindset.
