Technical Writer

Duties:

Technical Writer: Creates, develops, plans, writes and edits operational, instructional, maintenance or test procedures for paper, multimedia or web-based publication. Conducts interviews with various users and technical staff to gather data for documentation. Researches and translates technical information into manuals and/or web-based documents for nontechnical and technical users. May document engineering processes and specifications. Recommends formats responsive to technical and customer requirements. Produces products that conform to the company documentation and quality assurance standards. Survey Tip: Employees whose primary responsibility is tracking documents and coordinating activities within product development, engineering services or manufacturing should be matched to Document Control Support (8331-8334) or Document Control Specialist (5301-5305). Employees whose primary responsibility is word processing text prepared by others should be matched to Administrative Support (9901-9904).

Skills:

Skills

• Ability to write clearly and concisely
• Ability to communicate well with others
• Ability to conform to documented style guidelines
• Ability to problem solve/troubleshoot software
• Ability to manage time effectively
• Ability to work with a distributed team
• Experience with ServiceNow
• Experience with Markdown (preferred)