Senior Manager - Global Network Design (GND) Product & Service

The purpose of this role is to support our growing global Supply Chain & Planning capability, centred around our core Global Network Design (GND) platform. We are seeking a Product & Service Manager with strong ITSM knowledge to drive change adoption, transition to sustain (T2S) and build enterprise capability across the user base to reduce incidents and problems, driving day to day service delivery.

• Incident resolution for Lyric and related integrations, including both EDF Gold Layer and source systems (e.g., SAP).
• Core IT functional ownership of Lyric GND assignment group to ensure ServiceNow incidents and problems are resolved to meet service levels, delivering transition to sustain (T2S) and service management for BAU (business as usual) to assure PepsiCo standard service continuity for markets once live.
• Technical product ownership, building and leveraging breadth and depth of functional domain knowledge.
• Supporting stakeholders in non-vendor defects and issues, especially business process errors, user application errors, or broader competency-based issues.
• Maintains ServiceNow knowledge base of key articles to ensure supporting materials meet the needs of the user base.

• Fluent English.
• 8-11 Years of over all experience.
• ITIL / IT service management experience is essential.
• Vendor management experience essential.
• Senior stakeholder management experience is essential.
• BlueYonder's (O9) Supply chain Strategist, Coupa AI or Llamasoft, DataGuru experience would be advantageous.
• Experience in managing End to End Supply Chain Operational data.
• IT service management knowledge & experience.
• Demonstrable capability of building trust across different cultures, ability to manage challenging stakeholders at all levels. Strong communication, interpersonal and mentoring skills. Proven ability to influence and collaborate cross-functionally and with vendors.
• Autonomous self-starter - not afraid to get stuck into the detail (technical or functional) to get things moving and drive delivery or problem-solving when required. Flexibility to adapt to the demands of the moment - self-reliance & ability to adapt to a changing environment, to achieve the desired outcome.
• Ideal: network planning & supply chain strategy knowledge & experience general Supply Chain experience.
• Ideal: proficiency in Jira / Confluence / ServiceNow / ADO, with service management experience, reporting to leadership level.