Technical Support Specialist
- Posted a month ago
- Be among the first 30 applicants
Job Description
Job description
Location: Bangalore
Experience: 4-5 years
Salary Up to: 4lpa to 5lpa
Mode - Work from Office
Team Leadership:
- Lead and manage a team of cloud telephony support engineers.
- Assign tasks, monitor performance, and provide coaching and development opportunities.
- Foster a positive team culture focused on customer satisfaction.
Reporting and Analysis:
- Generate reports on support trends, customer issues, and team performance.
- Analyze data to identify areas for process optimization and customer experience enhancements.
Required Skills:
- Strong technical understanding of cloud telephony systems and protocols.
- Excellent problem-solving and analytical skills
- Exceptional customer service and communication skills
- Leadership and team management abilities
- Ability to prioritize tasks and manage multiple issues simultaneously
- Experience with ticketing systems and customer relationship management (CRM) tools
More Info
Key Skills
cloud telephony systems and protocols
customer relationship management (CRM) tools
About Company
Skills:
problem-solving techniques, spare-parts optimization, project management, software applications and hardware configurations, Quality Management System, interfaces for third-party applications, IT protocols used in LIS LAS systems, SAP PEAK
Skills:
Software as a Service (SaaS), Customer Relationship Management (CRM) systems, Navisworks, Autodesk Construction Cloud, Revit, BIM 360
Skills:
Rhce, Rhcsa, Problem Solving, Customer Service