Technical Support Executive

Ghrs Training is looking for a individual to join our team, focusing on international voice support. If you have a passion for technology and experience in helping customers remotely, this could be your next role!

Key Responsibilities:

• Provide technical assistance and support to international customers over the phone.
• Diagnose and resolve hardware, software, and network issues.
• Guide users through troubleshooting steps and solutions.
• Document all support interactions and resolutions accurately.
• Escalate complex issues to senior technical staff when necessary.

About You:

• Any Graduate is eligible to apply.
• You have a minimum 1 to 5 years of experience in Technical Support (International Voice).
• You possess excellent verbal communication skills in English, with the ability to explain technical concepts clearly to non-technical users.
• You are customer-focused, patient, and have strong problem-solving abilities.
• You are able to work in a fast-paced environment and manage multiple tasks effectively.