We are looking for a disciplined and customer-focused
Technical support Executive to manage calls and emails, provide accurate solutions to queries, and ensure complete resolution within defined SLAs
Requirements
Requirements
- Strict adherence to time and assigned duty schedules
- Adherence to company policies and operational guidelines
- Handle calls within the prescribed SLA (Service Level Agreement)
- Respond to emails within the defined TAT as updated by the Team Lead
- Escalate unresolved issues to the appropriate teams when required
- Maintain accurate call tagging and documentation based on process type
- Ensure job responsibilities are adaptable to process changes
What we Expect from you
- Provide proper and accurate technical solutions to customer queries
- Ensure complete resolution for every query through timely follow-ups
- Maintain high quality standards in emails and calls
- Stay updated with current product knowledge and process changes
- Demonstrate professionalism in communication and behavior
- Follow proper dress code and maintain floor discipline
- Take ownership of customer concerns until resolution
What you've got
- Strong verbal and written communication skills
- Good understanding of customer service processes
- Ability to multitask and manage workload efficiently
- Problem-solving mindset with attention to detail
