W
Technical Support Engineer
W
Technical Support Engineer
Wider World Immigration Private LimitedThis job is no longer accepting applications
Job Description
Location: Canada & Australia
Experience: 5-15
Salary:- 34LPA - 43LPA
- Provide technical support to customers via phone, email, chat, and remote desktop tools.
- Diagnose, troubleshoot, and resolve hardware, software, networking, and application-related issues.
- Log, track, prioritize, and update support tickets using a ticketing system while meeting SLA requirements.
- Escalate complex technical issues to higher-level support or engineering teams when necessary.
- Install, configure, and maintain operating systems, software applications, and peripheral devices.
- Document troubleshooting steps, solutions, and knowledge base articles for future reference.
- Monitor system performance and proactively identify potential issues to minimize downtime.
- Collaborate with cross-functional teams such as Engineering, QA, Product, and Customer Success to resolve recurring issues.
- Stay updated on new technologies, product releases, and support processes through continuous learning.
Spotlight
- Office cab/shuttle, Free meal, Annual leaves, Rewards & recognition, Performance bonus, Health & insurance
Master in Computer Application (M.C.A), Bachelor Of Computer Application (B.C.A)
More Info
Job Type:
Industry:
Function:
Employment Type:
Key Skills
About Company
Wider World Immigration is your one-stop solution for immigration and visa procedures for countries such as Canada, Australia, Hong Kong, and more. Our dedicated team of experts guides clients based on their individual requirements. Whether you plan a vacation, seek employment abroad, or aspire to settle permanently, Wider World Immigration provides comprehensive consultation for all your immigration and visa needs.