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Technical Support Engineer
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Technical Support Engineer
Arezou Globe LLPEarly Applicant
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Job Description
Description
We are seeking a skilled Technical Support Engineer to join our team in India. The ideal candidate will have a strong background in technical support, with the ability to diagnose and resolve customer issues efficiently. You will be responsible for providing exceptional customer service and ensuring a positive experience for our users.
Responsibilities
- Provide technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues in a timely manner.
- Document and track customer interactions and resolutions in the support system.
- Collaborate with other teams to resolve complex issues and improve product quality.
- Create and maintain knowledge base articles and user manuals for customers.
- Assist in the development of training materials for new team members.
For Assistance Call @ Sana 7827541439
More Info
Key Skills
About Company
Skills:
application troubleshooting, Cybersecurity, Software Troubleshooting, Application Support, Technical Troubleshooting, Root Cause Analysis, Troubleshooting, Technical Customer Support, Service Management, Level 2 Support, Customer Support, Technical Support, Troubleshooting Procedures
Skills:
Overhaul (MRO), System integration, Failure Review Analysis, Maintenance, Technical Troubleshooting, Repair
Skills:
project management techniques, database software, technical knowledge in material science, statistical software
Skills:
.NET, Java, C, Predictive Analytics, Messaging Integration, NLP tools for intelligent ticket routing and sentiment analysis, TCP networking concepts
Skills:
telematics , connected devices , System Configuration, Application Support, Networking, Iot, vehicle technology, Gps, Software, technical support, System Implementation, Troubleshooting, Hardware