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. Support customers remotely to troubleshoot and commission their pneumatic and process automation systems
. Identify and resolve technical issues related to product malfunction / wrong installation / wrong parameterization, etc
. Responsible for solving customers and internal technical inquiries
. Select the proper components for the customer's Factory and Process Automation application
. Use technical features and parameters based on catalogue information to solve technical enquiries
. Keep an open communication with other Festo companiesworldwide to clarify customer-specific problems and technical details
. Participate actively in technical trainings
A successful Technical Support Engineer - Pneumatics and Process Automation should have:
Degree in B.E/B.Tech in the field of Mechanical/Electrical/Mechatronics with 3 to 5 years of experience in Installation & commissioning, Application, Product/Technical support or similar roles
. Experience in product selection, BOM, simulation, and sizing
. Experience in customer interaction such as technical discussion, on-site/remote service
. Strong knowledge of products and applications in the field of Pneumatic and Process Automation
. Troubleshooting of pneumatic components and providing technical assistance to solve the problem
. Strong analytical skills to analyse, review and resolve customer support tickets
. Excellent written and verbal English communication
. Very good MS Office knowledge
If you are passionate about the mechanical industry and looking for a challenging role in Bengaluru, apply now to join a forward-thinking organization.
Michael Page has five decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents.
While size has its advantages, it doesn't define us - the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer looking to hire, or as a candidate aiming to grow your career you have the best of both worlds; a team that understands the market and geography you operate in, plus the resources and expertise of an international network at your disposal.
Job ID: 145004983
