Technical Support Engineer
- Posted 25 days ago
- Over 500 applicants have applied
Job Description
- Provide support through Voice, Chat, Email & remote assistance (universal agent)
- Provide WOW customer experience
- Research required information using available resources
- Manage and resolve customer complaints
- Provide customers with product and service information
- Enter new customer information into the system
- Ability to follow processes, meet and exceed KPIs
- Identify and escalate priority issues
- Case/Ticket documentation
- Adhering to standard operating procedures required by the process and organization
- Awareness of relevant service levels
- Required Skills
- School Certificate or Higher School Certificate
- 6 months to 1 year experience
- German Proficiency Language Native or near-native speaker
- Good understanding of French and English languages
- Excellent verbal and written communication skills
More Info
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Key Skills
About Company
Movate (formerly CSS Corp), is a digital technology and customer experience services company committed to disrupting the industry with boundless agility, human-centered innovation, and relentless focus on driving client outcomes. It helps ambitious, growth-oriented companies across industries stay ahead of the curve by leveraging its diverse talent of over 11,700 full-time Movators across 20 global locations and a gig network of thousands of technology experts across 60 countries, speaking over 100 languages. Movate has emerged as one of the most awarded and analyst-accredited companies in its revenue range.
Skills:
Networking, Customer Support, Technical Support, Troubleshooting
Skills:
Industrial Automation, Technical Support, Documentation, Digital Tools for Remote Support, Electro-mechanical Systems, Fluid Handling, Troubleshooting, Reporting
Technical Support Engineer Job Opening in Bangalore
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Skills:
Networking, Linux, Scripting, Sql, Cloud Computing, Apis, Virtualization, Windows OS, Technical Documentation, Troubleshooting