Technical Support Engineer Job Opening in Bangalore

Job Title: Technical Support Engineer

Qualification : Any degree / B.Tech

Year of passing : 2022-2026

Experience: Freshers & experience

Salary: 3lpa to 3.8lpa

Location: Bangalore and hyderabad

Requirement: Good communication & skills required

Interested Candidate Kindly Call Or What's App Srija HR - 8124 404 404

Description

We are seeking a motivated Technical Support Engineer to join our team in Bangalore. This entry-level position is ideal for freshers looking to start their career in technical support. The successful candidate will be responsible for assisting customers with technical issues, ensuring a high level of customer satisfaction.

Responsibilities

• Provide technical support to customers via email, phone, and chat.
• Diagnose and troubleshoot technical issues related to software and hardware.
• Document issues and solutions in the support database.
• Collaborate with engineering teams to escalate and resolve complex issues.
• Assist in the development of user manuals and technical documentation.
• Conduct training sessions for customers on product usage.

Skills and Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Excellent problem-solving skills and ability to troubleshoot technical issues.
• Good communication skills, both verbal and written.
• Familiarity with customer support software and tools.
• Basic knowledge of networking concepts and protocols.